Policies
Refund Policy
Simple: if the guide isn’t helpful, email us within 14 days for a full refund.
Our 14-day refund promise
If you’re not satisfied with the guide itself — its clarity, usefulness, or delivery — you can request a full refund within 14 days of purchase. No hoops.
This refund is about your satisfaction with the digital product. It is not a promise of skin results. Skin outcomes vary, and Clear Path is educational only.
What qualifies
| Qualifies | Doesn’t qualify |
|---|---|
| You bought the $39 protocol and ask within 14 days | Requests after day 14 [TYLER TO CONFIRM: hard cutoff vs. goodwill exceptions] |
| You’re unhappy with the content, format, or access | An expectation that skin “must” clear or improve |
| We couldn’t fix a problem delivering your PDF | Chargebacks without contacting us first — please email us; we want to help |
Already downloaded or read the guide? A good-faith request within 14 days still qualifies for a full refund. [TYLER TO CONFIRM]
How to request a refund
- Email [SUPPORT EMAIL PLACEHOLDER] from the address you used at checkout.
- Use the subject line “Clear Path refund request.”
- Include your receipt email or approximate purchase date. A short reason is optional but helps us improve.
- We aim to reply within [TYLER TO CONFIRM: e.g., 2–3 business days].
- Approved refunds go back to your original payment method through Stripe. Your bank or card issuer controls final timing (often several business days).
After a refund
Your personal license to the PDF ends. Please delete downloaded copies. We may deactivate download links.
The free quiz
The quiz is free, so there’s nothing to refund. You can unsubscribe from emails anytime.
Abuse
We may decline refunds in clear cases of abuse, such as repeated buy-and-refund cycles or fraud. [TYLER TO CONFIRM]
Changes
We may update this policy. The version on the site at the time of your purchase applies to your order.